|Trust Center

Intercom

Intercom upholds the highest standards for safety and security, including enterprise-grade testing and controls, internationally recognized compliance accreditations, and advanced protections for Fin AI Agent against LLM threats.

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security@intercom.io
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Privacy Policy

Subprocessors

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Logo for Amazon Web Services, Inc.
Amazon Web Services, Inc.
Hosting, storage and processing Customer Data
USA

Cloud infrastructure and services provider supportting data processing activities on behalf of Intercom

Logo for OpenAI, L.L.C.
OpenAI, L.L.C.
Provides large language model processing via APIs for customers using Intercom’s AI Products
USA

OpenAI is an AI research and deployment company. Our mission is to ensure that artificial general intelligence benefits all of humanity.

Logo for Mailgun Technologies, LLC
Mailgun Technologies, LLC
Email delivery services for individual emails and bulk email campaigns initiated from Intercom's services
USA

Mailgun is the all-in-one, intelligent email delivery platform trusted by businesses, loved by developers

Logo for Message Systems, Inc. (d/b/a Sparkpost)
Message Systems, Inc. (d/b/a Sparkpost)
Email delivery services for individual emails and bulk email campaigns initiated from Intercom's services
USA

SparkPost is an email delivery platform that helps businesses of all sizes predict and monitor ISP responses, email bounce rates and spam traps in real-time

Snowflake Inc.
Data warehouse services
USA

Snowflake enables data storage, processing, and analytic solutions

Logo for PlanetScale Inc.
PlanetScale Inc.
Database storage and caching
USA

PlanetScale is a fully-managed MySQL database platform, powered by Vitess

Logo for Twilio, Inc.
Twilio, Inc.
SMS and Phone functionality
USA

Twilio is a cloud communications platform that allows developers to add phone calls, text messages, video, and other communication features to their applications using its APIs.

Logo for Cloudflare, Inc.
Cloudflare, Inc.
Provides Transport Layer Security (“TLS”) protection for customers using a custom domain to host their Intercom Articles
USA

Cloudflare is a web performance and security company that provides content delivery network (CDN) services, DDoS mitigation, Internet security, and distributed domain name server (DNS) services

Logo for Microsoft Corporation (EU)
Microsoft Corporation (EU)
Provides EU hosted AI Products by utilizing Azure OpenAI Service.
EU

Provides EU hosted AI Products by utilizing Azure OpenAI Service

Logo for Anthropic, PBC
Anthropic, PBC
Provides large language model processing via APIs for customers using Intercom’s AI Products (USA).
USA

Anthropic is an IT safety and research company that focuses on increasing the safety of large-scale AI systems.