Intercom upholds the highest standards for safety and security, including enterprise-grade testing and controls, internationally recognized compliance accreditations, and advanced protections for Fin AI Agent against LLM threats.
Amazon Web Services, Inc. • Hosting, storage and processing Customer Data USA Cloud infrastructure and services provider supportting data processing activities on behalf of Intercom |
OpenAI, L.L.C. • Provides large language model processing via APIs for customers using Intercom’s AI Products USA OpenAI is an AI research and deployment company. Our mission is to ensure that artificial general intelligence benefits all of humanity. |
Mailgun Technologies, LLC • Email delivery services for individual emails and bulk email campaigns initiated from Intercom's services USA Mailgun is the all-in-one, intelligent email delivery platform trusted by businesses, loved by developers |
Message Systems, Inc. (d/b/a Sparkpost) • Email delivery services for individual emails and bulk email campaigns initiated from Intercom's services USA SparkPost is an email delivery platform that helps businesses of all sizes predict and monitor ISP responses, email bounce rates and spam traps in real-time |
Snowflake Inc. • Data warehouse services USA Snowflake enables data storage, processing, and analytic solutions |
PlanetScale Inc. • Database storage and caching USA PlanetScale is a fully-managed MySQL database platform, powered by Vitess |
Twilio, Inc. • SMS and Phone functionality USA Twilio is a cloud communications platform that allows developers to add phone calls, text messages, video, and other communication features to their applications using its APIs. |
Cloudflare, Inc. • Provides Transport Layer Security (“TLS”) protection for customers using a custom domain to host their Intercom Articles USA Cloudflare is a web performance and security company that provides content delivery network (CDN) services, DDoS mitigation, Internet security, and distributed domain name server (DNS) services |
Microsoft Corporation (EU) • Provides EU hosted AI Products by utilizing Azure OpenAI Service. EU Provides EU hosted AI Products by utilizing Azure OpenAI Service |
Anthropic, PBC • Provides large language model processing via APIs for customers using Intercom’s AI Products (USA). USA Anthropic is an IT safety and research company that focuses on increasing the safety of large-scale AI systems. |