|Trust Center

Intercom

Intercom upholds the highest standards for safety and security, including enterprise-grade testing and controls, internationally recognized compliance accreditations, and advanced protections for Fin AI Agent against LLM threats.

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security@intercom.io
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Privacy Policy

Resources

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Bulk download
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AI Security
An overview of the security measures and testing protocols implemented for Intercom’s Fin AI features (including Fin AI Chatbot, Fin AI Copilot), which leverage large language models (LLMs).
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Fin and the AI Act
Overview of the EU AI Act and how it relates to Fin
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Intercom AI Products - A guide for legal and security teams
A guide for legal and security teams on Intercom AI Products, detailing features, terms, third-party LLM providers, data handling, security measures, and compliance
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Security Assessments
Cloud Security
CAIQv4.0.2_STAR-Security-Questionnaire.xlsx
CSA CAIQ Self-Assessment
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Vulnerability Assessments
Vulnerability Assessment (2024)
Pen-test Report (2024)
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Vulnerability Assessment (2023)
Pen-test Report (2023)
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Cyber Insurance
Certificate of cyber insurance
Certificate of cyber insurance
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